You Come First

Project Management

A CIS implementation is the biggest software project facing your company. You deserve the best project manager, one with your best interests in mind. Origin’s expertise can help you before, during and after a CIS implementation.

Contract / SOW Review - Plenty of surprises will happen in a project of this scale and none of them should result from a vague or ambiguous Contract or Statement of Work. We’ll work with you and your partners to ensure that the guiding documents of the project are clear and precise – everyone knows what is expected of them.

Project Management - Implementation projects, and many “phase 2” are a serious undertaking. Projects of this scale require experience, discipline and fortitude leading the way. The Origin team members have these qualities, and you deserve them leading your projects.

Project QA - When you’re involved in the daily details of a project, it’s easy to lose sight of the big picture. A fresh, unbiased perspective is crucial to make sure things are kept on track.

Change Management QA - The success of your implementation project depends upon the ability of the organization to change. Are you starting your implementation, have heard about change management, but don’t really know how to apply it to your effort? Or, are you about to go live with your new CIS, and the call centers and customer service departments are ready (sort of), but you haven’t really looked at the bigger picture? Are your other department ready; treasury, field services, meter reading? What changes can they expect to see in the next 30, 60, 90 days? You can benefit from Origin’s expertise in change management.

Implementation Services

You’ve selected your CIS product and your implementation vendor. There is still a lot for you and your staff to do. Origin can help you identify, plan and execute to avoid the common pitfalls of the implementation project.

Technical Support - A new CIS product typically results in new software architecture and new hardware. There are many pieces that must work together seamlessly – we can help.

Environment Management Planning - How many environments do you need? How will custom development cycle through those environments? How will base product upgrades from the CIS Vendor cycle through the environments? How will you move configuration changes through these environments? Let Origin guide you through these complex issues.

Training - Training is rarely done right because it typically focuses on the tool, and not your business practices. A perfectly-built CIS system will fail if your end-user community doesn’t know how to run your business with it.

Testing - Don’t underestimate the importance of this area. Testing involves much more than making sure custom code works. You need to make sure your business works. Origin’s expertise will guide you through this minefield.

Development - Our development team focuses on building extensions to the PS ERM and CC&B products. Nobody outside Oracle can make that same claim.

Post Go-Live Support

Your project team has disbanded and moved back to their regular jobs, your partner implementation has left. Project stress and issues have faded, but other things may be lurking.

Health Check - Be proactive! Origin can spot problems in your CIS before they become catastrophes. Let us analyze your CIS configuration, system logs and batch processing results to make sure little problems stay that way.

Root Cause Analysis - You’re up and running for a while on your new CIS. Things are great, mostly, but you’re feeling some pain. Don’t just treat the symptoms, find the root cause of the problems to make the pain go away – permanently. Symptoms of bigger troubles:

• Aged receivables are increasing
• Billed revenue or energy is down
• Write Offs higher/lower than expected
• Field Services overload
• Billing / Collections overload
• Performance issues

Phase II Engagements - It’s time to start tackling those “Phase II” issues; the one’s that didn’t make the cut, but now the pain is being felt. Your partner implementation team has been disbanded and is off on other ventures; your staff isn’t sure where to begin. Origin can jump in, kick-start the effort and get those items done.

Production Support - Everyone needs a lifeline when production issues arise. Who’s the culprit? Base product? Customizations? Database? Origin is more than a toll-free number to call – or a website to log on to.

Development - Post Go-Live tweaks and fixes require software development too; although not on the same scale as those encountered during your implementation. Fixes are typically smaller, more focused… You need a development team that is responsive to your immediate needs.