Tips for Oracle CC&B and PSERM Customers
7. Use Maximum to get Minimum
Suppose you offer customers discounts for a variety of reasons:
· $1.00 off per bill for paperless billing
· $5.00 off per summer month for high efficiency air conditioner
· Etc.
However, you may have a policy that says that the bill, minus all discounts, must never be less than the customer charge line item.
How can you accomplish [...]
#6: Revenue Audit
The foremost responsibility of your CIS is to bill all of your customers accurately. During the implementation of your CIS, the focus was to ensure that your new CIS would accurately generate customer bills. However, those efforts assumed that the factors required for billing, the billing determinants, would be accurate and available.
Since going [...]
#5: Where is the latest TNSNAMES.ORA file?
If you are using query tools or other applications that rely on the tnsnames.ora file, it should normally reside in your %ORACLE_HOME%\NETWORK\ADMIN directory. However, as new environments are being created, or moved to different servers, it can be a hassle for your team to keep up with the latest tnsnames.ora file. The TNS_ADMIN environment variable [...]
#4: How Protected is Your Bill Cycle?
In PSERM and CC&B, there is a “Protect Bill Cycle” setting on the account. This will only prevent the bill cycle from changing when a new service is started. When the last active service agreement on an account is stopped, “protect bill cycle” setting is ignored and the bill cycle may be changed.
#3: Un-dispatching a Field Activity
There are situations when you might want to un-dispatch a field activity. This is especially useful when the field activity is linked to a pending SA and the field activity only needs to be rescheduled and not canceled.
#2: I Want to See More!
Press F11 in Internet Explorer to see up to 20% more screen. This might seem like a simple tip, but on many pages this can eliminate vertical scrolling and allow you to see more information.
#1: High Bill Amount vs. Meter Reading High/Low
An often underutilized tool that can really help prevent errors from reaching customers is high bill amount.
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